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SupportMay 22, 2026 3 min

What to send to ping support

A good ping ticket saves days. Learn which screenshots, times, games, regions and tests to send.

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What to send to ping support

A good ping ticket saves days. Learn which screenshots, times, games, regions and tests to send.

YourouteGTCtunnelGame
Simple route illustration: the goal is to replace an unstable path with a cleaner gaming route.

How to use this guide

  • Test the same game, region and time window.
  • Compare stability, jitter and packet loss, not only the first ping number.
  • Keep Wi-Fi, downloads and launcher updates out of the test when possible.
  • Send screenshots and route details to support if the result is unclear.

Download GamesTC and test your route

Test your route with GamesTC

Download the app, pick your game and compare the optimized route against your normal connection before the next match.

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Equipe GamesTC

Author

Equipe GamesTC

Especialistas em rotas para jogos

Conteúdo técnico sobre ping, jitter, packet loss, conectividade e desempenho em jogos online.